![]() ![]() Policy issues: 16.6 percent will complain about policies they disagree with. Product issue: 31.4 percent complain about problems with products Service issue: 52 percent complain about what they perceive as bad service One website, referred to recent study that divided complaints into three main categories: People however, tend to leave good reviews if they are happy with the service or product they have received. Other customers, patients or clients, even with a negative experience, thankfully leave behind constructive suggestions or edit their reviews when you deal with the problem they have had. In other situations, a customer might leave a negative review if he or she had a bad experience with your product or services, the customer has unrealistic expectations from your business, or perhaps there’s a misunderstanding or confusion regarding the usage of the product or services. Other customers leave reviews out of spite, anger or simply as a way to be vindictive towards a business or person that they are not happy with….or not to mention businesses taking it out on their competitors by leaving negative reviews on their listings. While some are rather ideal customers, patients or clients who are polite and understanding even when they have had a negative experience, there are others that unfortunately have issues even when everything goes well! Negative Reviews are Real – and for many Companies and People, are not Always Fair.īeing a business or service provider means you will no doubt interact different types of customers, patients and clients. Reviews connect businesses with clients and customers.Reviews help determine the strength and weaknesses of a company.The following are some of the major reasons why reviews are important for small businesses: This indicates that businesses must request / ask their customers to give them reviews, monitor the reviews they receive to maintain their online reputation, invest time in responding to those reviews (both positive and negative ones) and share their customer reviews on their social media profiles to attract potential customers. These reviews help users determine the trustworthiness of the companies – and – it’s been said that over 94% of potential customers, clients and patients read google reviews before contacting and engaging the company or office they have interest in hiring. ![]() When these reviews are posted across the web, Google presents them in a form of paid or organic stars in its search results. In addition, customer reviews appear in numerous places around the web, including your business website, third party websites like Yelp, Twitter, Trip Advisor,, Facebook, and more. Small to medium business, and even leading companies, must gather reviews in order to generate positive image, attract potential customers, and to maintain strong image of the company.īeing a business owner, no matter the size, you probably already understand how important customer reviews are and how they can impact your business. It is an effective way of maintaining a positive online reputation of your business. Google reviews are one of the most essential assets a business can own. Moreover, Google has also recently introduced its own feature of reviews where users can post reviews directly on the Google Map listing or business’ Google Local Business page. Often times, Google – and Google reviews – is mostly the first point of interaction between customer, client or patient. Online reviews have no doubt come a long way – and are heavily relied on in many industries, particularly in travel, retail and public service. Can you be sued for leaving a Negative Online Review? The answer is yes, you can get sued – but it depends how bad the review is, and the motive behind it. ![]()
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